About Us
FAQs
- What is a credit union?
- How did credit unions start?
- Are savings deposits insured?
- Who owns a credit union?
- What is the purpose of a credit union?
- Who can join a credit union?
- How can I apply for membership?
- Does MCWV offer Business Accounts?
- What is NTouch24?
- How do I sign-up for NTouch24?
- What is my NTouch24 Login ID?
- I have multiple accounts with separate Member Numbers. Can I transfer between them?
- Will I receive my account statements electronically or as paper?
- How will I know that my account statement is available?
- How often will I receive account statements?
- Can I view my credit card account online?
- What are uChoose Rewards?
- How can I use my card while traveling, or at a car rental agency?
- Are there certain countries in which I will be unable to access the website?
- My card is lost or stolen. What should I do?
- Should I use my VISA Debit Card as credit or debit?
- Why can’t I use my debit card at the gas pump?
- When will I receive my card containing the new EMV chip?
- How will I use my card containing the new EMV chip once I receive it?
- What are some tips to avoiding account fraud?
- I suspect fraudulent activity. What should I do?
- I have questions about the MCWV App.
- I have questions about the new credit card program.
What is a credit union?
A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. As a result, members are provided with a safe, convenient place to save and borrow at reasonable rates.
How did credit unions start?
The first credit union cooperatives started in Germany over a century ago. Today, credit unions are found everywhere in the world. The credit union movement started in the U.S. in Manchester, New Hampshire in 1909 with the St. Mary’s Cooperative Credit Association, a church-affiliated credit union. Today, one in every three Americans is a credit union member.
Are savings deposits insured?
Yes, all savings accounts are insured up to at least $250,000.00 by NCUA, the National Credit Union Administration, an agency of the federal government. If you would like to know how share insurance rules apply to your share accounts, what’s insured and what portion (if any) exceeds coverage limits, click here to use NCUA’s Share Insurance Estimator.
Who owns a credit union?
Most financial institutions are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union doesn’t operate in that manner. Rather, each credit union member owns one “share” of the organization. The user of credit union services is also an owner, and is entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.
What is the purpose of a credit union?
The primary purpose in furthering the credit union goal of service is to encourage members to save money and to offer loans to members. In fact, credit unions have traditionally made loans to people of ordinary means. Credit unions can charge lower rates for loans, as well as pay higher dividends on savings, because they are nonprofit cooperatives. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.
Who can join a credit union?
A credit union exists to serve a specific group of people, such as a group of employees or the members of a professional or religious group. This is called a “field of membership.” The field of membership may include where they live, where they work, or their membership in a social or economic group.
MCWV’s field of membership includes all who live, work, worship, volunteer, or attend school and businesses or other legal entities in Kanawha County, WV, and their family members.
How can I apply for membership?
View more information on how to apply for membership.
Does MCWV offer Business Accounts?
Yes! View more information on MCWV Business Accounts.
What is NTouch24?
NTouch24 is our Online Banking service. NTouch24 allows members of the Credit Union to access their account 24/7 for free!
How do I sign-up for NTouch24?
Go to NTouch24 and then click on the link “Not Enrolled? Enroll Today!” to begin a series of questions that will register you for the Online Banking service. If you have any questions, please call the credit union at (304) 346-5242 or Toll Free (800) 526-5242.
What is my NTouch24 Login ID?
Once you have registered for NTouch24, your Login ID is your account Member Number. You may change your Login ID after registering if you would like. If you have multiple accounts with different Member Numbers then you must register each account separately.
I have multiple accounts with separate Member Numbers. Can I transfer between them?
If more than one account is owned by the same individual(s), you may contact the Credit Union to have this feature applied.
Will I receive my account statements electronically or as paper?
After account opening you are automatically set to receive paper statements. A Member Service Representative can enroll you in eStatements at account opening, or anytime thereafter. You can also enroll in eStatements through NTouch24 Online Banking.
Please note that you will automatically be enrolled in eStatements the first time that you access NTouch24. If you would like to use NTouch24 but wish to receive paper statements instead, call the credit union at (304) 346-5242 or Toll Free (800) 526-5242 after enrolling in NTouch24 and ask to be set to receive paper statements.
How will I know that my account statement is available?
If you are set to receive paper statements, they will arrive in the mail to the address you have listed on your account. If you are enrolled in eStatements, you will be notified via e-mail that your statement is available and will be instructed to access NTouch24 to view your statement.
How often will I receive account statements?
For savings accounts you will receive statements quarterly. For checking accounts you will receive statements monthly.
Paper statements are processed at the beginning of each month, and printing, preparing and delivery may take up to a week. Weekends and holidays may also alter this schedule.
Call the credit union at (304) 346-5242 or Toll Free (800) 526-5242 if you have any questions or concerns about receiving your account statements.
Can I view my credit card account online?
Yes. Simply log in to NTouch24, select “Services” from the Main Menu and then select “Credit Card” from the sub-menu.
What are uChoose Rewards?
uChoose Rewards® is a program that earns you points for using your credit card. All Members Choice WV FCU VISA® Credit Cards with rewards are automatically enrolled in the program. You can redeem your points toward anything from our huge online rewards catalog found at uchooserewards.com. View more information about uChoose Rewards here.
How can I use my card while traveling, or at a car rental agency?
Due to certain restrictions that are in place to protect your account, our system may identify out of town transactions as suspicious and prevent you from making purchases. Call the credit union at (304) 346-5242 or Toll Free (800) 526-5242 prior to your trip and we will authorize your card(s) for out of town use.
Certain restrictions are in place that will not allow you to use your debit card at car rental agencies. Call the credit union at (304) 346-5242 or Toll Free (800) 526-5242 prior to using your debit card at a car rental agency and we will release these restrictions for you.
Are there certain countries in which I will be unable to access the website?
Yes. As a security measure, you are unable to access our website from the following countries: Argentina, Austria, Belgium, Brazil, China, Germany, European Union, Hong Kong, India, Iran, Malaysia, Netherlands, Panama, Palau, Romania, Russia, Saudi Arabia, Turkey, Ukraine, Vietnam.
As far as we are aware, you should still be able to use the MCWV App while in these countries.
My card is lost or stolen. What should I do?
If your credit card is lost or stolen, call our 24-hour call center immediately at (855) 436-4210.
If your debit card is lost or stolen, notify us within our business hours by calling (304) 346-5242 or Toll Free (800) 526-5242. If we aren’t open and you need to report your debit card as lost or stolen, call (877) 253-8964.
Should I use my VISA Debit Card as credit or debit?
If you use your VISA Debit Card as credit, an authorization hold may appear until the transaction posts. If you use your VISA Debit Card as debit with your PIN, the transaction will post immediately.
It is best to run your VISA Debit Card as credit as this allows chargeback rights on the transaction, whereas pin-based debit transactions may not be disputed. If you have any questions, please call the credit union at (304) 346-5242 or Toll Free (800) 526-5242.
Why can’t I use my debit card at the gas pump?
Sometimes when a debit card is used at a gas pump, it can cause what we call a “gas hold”. Some gas stations have their own preset authorization limits of what is allowed to be used when purchasing gas at their gas pumps. When the card is swiped at a gas pump, the gas station’s gas hold shows as a pending transaction. The gas hold amount varies, but is often $150.00 or can even be what is left as available in your account. If you do not have the gas hold amount available in your account that the gas station requires, the transaction may be denied. If the gas hold is successfully placed, it may last a matter of minutes or until the actual purchase posts to your account. To avoid gas holds, prepay with your debit card inside the gas station prior to pumping.
When will I receive my card containing the new EMV chip?
You will be mailed a new debit card – also dark grey like your current debit card – containing the EMV chip automatically before your current debit card’s expiration. Do not discard your current debit card until you receive your new debit card with the EMV chip.
For credit cards, new credit cards containing the new EMV chip were mailed on 10/31/2016, along with instructions for activating and using your new card. If you did not receive your new card and the instruction letter, please call our 24-hour call center at 1 (855) 436-4210.
How will I use my card containing the new EMV chip once I receive it?
Currently some merchants may require you to enter your PIN when using a debit card with an EMV chip, while others allow signature based transactions. When using a credit card with an EMV chip, you will still sign for transactions that require a signature.
What are some tips to avoiding account fraud?
- Do not let others borrow your debit or credit cards, or have access to your banking information including your PINs.
- Take note when at restaurants or shopping centers if the clerk helping you keeps your card for an extended period of time.
- View your accounts often. Log in to NTouch24 online or through the MCWV App frequently to keep track of your transactions and to view your account balances. Immediately report any irregularities you may see.
- Read this article on 5 ways to thwart identity theft for more helpful information.
I suspect fraudulent activity. What should I do?
If you suspect fraudulent activity on any of your credit union accounts, call the credit union immediately at (304) 346-5242 or Toll Free (800) 526-5242.
If you suspect fraudulent activity on your credit card, call our 24-hour call center immediately at 1 (855) 436-4210.
I have questions about the MCWV App.
View our MCWV App FAQs here.
I have questions about the new credit card program.
View more information about our VISA Credit Card here.
