What’s New!

MCWV is Getting a Software Upgrade!

Members Choice WV FCU is excited to announce we will be upgrading to a new cutting-edge data processing platform that will enable our credit union to offer you a better experience.

Beginning April 2, 2021, this new upgrade will provide you with an improved user experience. Our new system will also help us better serve you, our member, with enhanced member service!

New and improved products and services will include:

New Ntouch 24 Online Banking

New MCWV App

New Bill Pay

Important Reminders:

The last day bill payments can be edited/deleted will be March 25, 2021 before 9:00AM.

All Bill Payments scheduled through March 31, 2021 will process without interruption.

The New Bill Pay will not require any new set-up, all existing information will carry over.

Online Banking and Dial-A-Teller will become unavailable after 5:30PM March 31, 2021. (This includes both the Ntouch24 website and MCWV app)

Please Note all histories prior to April 1, 2021 will not be available after March 31, 2021.

Starting April 2, 2021, you will need to:

Re-enroll into the New Ntouch24 Online Banking (The Ntouch24 Online Banking name will remain the same, but the online banking site will be new!)

Download the new MCWV App from the Google or Apple App Store. (You will need to re-enroll in the New Ntouch24 Online Banking before signing into the App. You will use the same User ID and password from the New Ntouch24 for the App)

Reset your audio PIN for Dial-A-Teller by using the last 4 digits of the primary account holder’s social

Service Interruptions

The upgrade will begin Thursday, March 25, 2021 and will continue through Saturday, April 3, 2021. While we plan for this upgrade to be as smooth as possible, there will be some down times and service interruptions at the end of March, including the office being closed on April 1, 2021.

View our calendar below for service interruption dates.

We ask that you review the enclosed calendar, so you may plan accordingly. Debit Cards will still work, but daily ATM and spending limits may be lower. We suggest carrying an alternative form of payment such as your checkbook, credit card, or extra cash.

We thank you for your patience and understanding during this transition.

Service Interruption Calendar

Download your own Service Interruption Calendar here!

Contact Us

Street Address:
201 Ohio Ave.
Charleston, WV 25302

Mailing Address:
Members Choice WV FCU
PO Box 20040
Charleston, WV 25362-104

Phone:
(304) 346-5242
1 (800) 526-5242
Fax: (304) 346-5266

Business Hours:
Lobby:
Mon, Tues, Wed, Fri: 9:00am - 4:00pm
Thursday: 9:00am - 6:00pm

Drive-Thru:
Mon, Tues, Wed, Fri: 8:00am - 4:45pm
Thursday: 8:00am - 6:00pm

Routing #

251983798

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Members Choice WV
Federal Credit Union
All rights reserved.

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