Credit Union News
- April 2019 Quarterly Statement Mailing
- Statement Mailing Update
- Inactive/Dormant Account Fee
- Mobile Payments
- Credit Sense
- Avoid Facebook Scam Ads
- New Discount Enterprise Rentals
- CAUTION: NTouch24 E-mails
April 2019 Quarterly Statement Mailing
On April 11, 2019 we were informed that the third-party provider responsible for shipping our members’ statements misplaced statements contained within the April 2019 quarterly statement shipping. Please click here to read more.
Statement Mailing Update
In order to implement a more efficient member statement shipping process, beginning May 2019, member statements will be mailed directly from our core processor’s printing company. Although this printer is located in Michigan, we are confident it will provide a more timely, secure and direct receipt of statements for our members.
We thank you for your understanding and appreciate your cooperation as we move forward with more efficient and secure processes.
Inactive/Dormant Account Fee
Effective January 1, 2020, our Inactive/Dormant Account fee will be processed automatically. The Inactive/Dormant Account fee is $5.00 per month after 12 months of inactivity on an account. After 7 years, remaining money is turned over to the state of West Virginia. Previously this fee was manually applied to individual accounts. In order to avoid an Inactive/Dormant Account fee, simply make at least one transaction within your account every 12 months.
View our full Fee Schedule.
Learn more about Google Pay and Apple Pay Mobile Payments now available!
Avoid Facebook Scam Ads
We want to make sure our members are secure when making purchases online and on Facebook. Check out these Tips to Guide Your Online Shopping provided by Facebook and consider them when making your purchasing decisions.
Be aware that not all Facebook ads that appear local are actually local, but are international companies instead. MCWV automatically blocks foreign transactions for security. If you are sure you would like to make an international purchase, you may call the credit union for an exception on your card to do so. Before this type of purchase or any other online purchase though, you should be sure it is safe to buy.
Read this article from Quartzy that provides even more tips to avoid falling for scam ads on Facebook.
New Discount Enterprise Rentals
CAUTION: NTouch24 E-mails
If you receive an e-mail from an e-mail address domain of “memberschoicewv.com” or something similar asking you to log in to your NTouch24 or Online Banking account using a link, DO NOT click on the link.
MCWV does not initiate these types of e-mails. If you have received such an e-mail and clicked on a link within, immediately log in to your NTouch24 Online Banking through your personal web browser AND CHANGE YOUR PASSWORD. If you are unable to access NTouch24, please call the credit union immediately at (304) 346-5242 or Toll Free (800) 526-5242 to let us know.
To change your password within the NTouch24 website, select “User Profile” from the Main Menu, select “User Preferences” from the sub-menu and then scroll down to the “Change Password” section.