Credit Union News
- New Discount Enterprise Rentals
- ATM Security
- Mobile Deposit Now Available
- CAUTION: NTouch24 E-mails
- City of Charleston Payroll Update
- Equifax Breach: What You Need to Know
- New Credit Card Program
New Discount Enterprise Rentals
7/19/18: Please know that our Members Choice West Virginia Federal Credit Union is unaffiliated with the Members Choice FCU located in Kentucky that unfortunately had an ATM breach earlier this week as reported by various news sources.
We strive to prevent such incidents within our own credit union, and are actively performing extra checks to ensure the security of our ATMs at this time.
If an event such as an ATM breach were to occur against our credit union in the future, we would let our affected members know directly and immediately through various communication channels.
If you have any questions now or anytime, please call the credit union at (304) 346-5242.
Mobile Deposit Now Available
The days of needing to travel to the credit union to deposit a check are over! With the new Mobile Deposit feature of our MCWV App, you are able to deposit checks directly from your smartphone. Learn more about Mobile Deposit and view the important Mobile Deposit Instructions.
CAUTION: NTouch24 E-mails
If you receive an e-mail from an e-mail address domain of “memberschoicewv.com” or something similar asking you to log in to your NTouch24 or Online Banking account using a link, DO NOT click on the link.
MCWV does not initiate these types of e-mails. If you have received such an e-mail and clicked on a link within, immediately log in to your NTouch24 Online Banking through your personal web browser AND CHANGE YOUR PASSWORD. If you are unable to access NTouch24, please call the credit union immediately at (304) 346-5242 or Toll Free (800) 526-5242 to let us know.
To change your password within the NTouch24 website, select “User Profile” from the Main Menu, select “User Preferences” from the sub-menu and then scroll down to the “Change Password” section.
City of Charleston Payroll Update
Effective 1/11/18, we will no longer be able to cash or deposit City of Charleston paychecks on the Thursday prior to the Friday payday; they may only be cashed or deposited on the Friday payday. Payroll deposits will also now be posted on the morning of Friday paydays. No previously active direct deposits will be affected. This change is due to the City of Charleston’s change in banks, and is out of our control.
If you would like to set up a new Direct Deposit of your City of Charleston paycheck, you may download a Direct Deposit form or obtain one from the City of Charleston payroll office or from the credit union.
Please call us at (304) 346-5242 or Toll Free (800) 526-5242 if you have any questions. Thank you for your understanding!
Equifax Breach: What You Need to Know
On September 7th, Equifax, one of the three major consumer reporting agencies, announced a breach impacting an estimated 143 million U.S. consumers from mid-May through July 2017. The information accessed includes names, Social Security numbers, birth dates, addresses and, in some cases drivers’ license numbers. Credit card numbers for approximately 209,000 U.S. consumers were also accessed.
What should you do now?
Equifax established a dedicated website for consumers to determine if their personal information was impacted, and to sign up for credit file monitoring and ID theft protection. We encourage you to visit this dedicated Equifax website to determine if your information was accessed.
Please also consider additional options you have available to you:
- If you do not intend on accessing your credit, you may place a credit freeze to prevent potentially fraudulent accounts from being open in your name.
- Request and review your credit report from the three major consumer reporting agencies annually. You may do so by visiting Annual Credit Report.com.
- Closely monitor your deposit and credit accounts for suspicious or fraudulent activity with our NTouch24 Online Banking and MCWV App.
- If you have used your Social Security number as a username or password, or as a means to reset a password, please log on to the related site or application. If your login fails, or you log on and notice unauthorized activity, contact a customer service representative. Finally, reset your username and/or password.
- Be aware of increased phishing attempts. You may even receive e-mails that appear to come from Equifax, but are in fact phishing e-mails. Please be cautious when opening e-mails and attachments from senders you are not familiar with.
What does this mean for your credit union account?
Consumer information put at risk by the Equifax breach is separate from your credit union data, but we want to help you protect both. We will remain ever-vigilant in securing your credit union data, and we encourage you to use free products we offer in order to monitor your credit union accounts. Use our NTouch24 Online Banking and MCWV App to monitor your accounts 24/7. Please report any suspicious activity to us by calling (304) 346-5242 or Toll Free (800) 526-5242.
New Credit Card Program
We are excited to announce improvements to our credit card program. This means a few changes to your account, and we want to make sure you know exactly what’s happening.
Please read this important information concerning your new Members Choice VISA Credit Card. Also for your convenience, we have included FAQs regarding the transition. If you have any additional questions or inquiries, please call (855) 436-4210.
Please note: The new, bright blue credit cards containing the EMV chip recently mailed to you will replace your American flag credit cards. Please shred your American flag credit cards upon receiving your new, bright blue credit card.
(This program does not apply to debit cards. Your dark grey debit cards are still active; do not discard your debit card at this time. You will be mailed a new debit card – also dark grey – containing the EMV chip automatically before your current debit card’s expiration.)