Credit Union News
- MCWV Debit Card call center
- April 2019 Quarterly Statement Mailing
- Statement Mailing Update
- New Discount Enterprise Rentals
- Avoid Facebook Scam Ads
- CAUTION: NTouch24 E-mails
MCWV Debit Card call center
Our phone menu prompts have changed to accommodate our new after-hours debit card call center. For questions with your debit card, call the credit union at (304) 346-5242 or Toll Free (800) 526-5242 and press option 5 for debit cards followed by option 1 for debit cards.
During business hours you will be routed to MCWV staff members for assistance. After business hours, you will be routed to an MCWV debit card call center designated to assist you.
April 2019 Quarterly Statement Mailing
On April 11, 2019 we were informed that the third-party provider responsible for shipping our members’ statements misplaced statements contained within the April 2019 quarterly statement shipping. Please click here to read more.
Statement Mailing Update
In order to implement a more efficient member statement shipping process, beginning May 2019, member statements will be mailed directly from our core processor’s printing company. Although this printer is located in Michigan, we are confident it will provide a more timely, secure and direct receipt of statements for our members.
We thank you for your understanding and appreciate your cooperation as we move forward with more efficient and secure processes.
New Discount Enterprise Rentals
Avoid Facebook Scam Ads
We want to make sure our members are secure when making purchases online and on Facebook. Check out these Tips to Guide Your Online Shopping provided by Facebook and consider them when making your purchasing decisions.
Be aware that not all Facebook ads that appear local are actually local, but are international companies instead. MCWV automatically blocks foreign transactions for security. If you are sure you would like to make an international purchase, you may call the credit union for an exception on your card to do so. Before this type of purchase or any other online purchase though, you should be sure it is safe to buy.
Read this article from Quartzy that provides even more tips to avoid falling for scam ads on Facebook.
CAUTION: NTouch24 E-mails
If you receive an e-mail from an e-mail address domain of “memberschoicewv.com” or something similar asking you to log in to your NTouch24 or Online Banking account using a link, DO NOT click on the link.
MCWV does not initiate these types of e-mails. If you have received such an e-mail and clicked on a link within, immediately log in to your NTouch24 Online Banking through your personal web browser AND CHANGE YOUR PASSWORD. If you are unable to access NTouch24, please call the credit union immediately at (304) 346-5242 or Toll Free (800) 526-5242 to let us know.
To change your password within the NTouch24 website, select “User Profile” from the Main Menu, select “User Preferences” from the sub-menu and then scroll down to the “Change Password” section.