What’s New!
Credit Union News
- Drive-Thru Only effective 8/3/20
- National Coin Shortage
- COVID-19 (coronavirus)
- Avoid Facebook Scam Ads
- CAUTION: NTouch24 E-mails
Drive-Thru Only effective 8/3/20
The health and safety of our staff and members is of paramount concern to us, and it is our top priority to keep our workplace safe and free from infection so that we will be able to continue providing service to our members.
Therefore, simply as a precaution due to the recent rise of COVID-19 cases in Kanawha County and state of West Virginia, we will be operating drive-thru only effective Monday, August 3rd and until further notice.
During this time, our drive-thru will be full-service, allowing members to perform all credit union transactions safely from their vehicles. We will also be re-implementing curbside loan closings which allow members to stay in their vehicles on our parking lot while a member of the loan department brings all necessary loan closing paperwork to them.
We will strive to do our best to serve all your credit union needs through our full-service drive-thru, curbside, by telephone and by appointment. Thank you for your patience as we strive to assist all members as quickly as possible.
You can stay up to date on our hours of operations and our availability by visiting our COVID-19 response page and by staying tuned in to our Facebook page where we will be sure to post the most recent information as it becomes available.
We look forward to seeing you back in the credit union again soon, when it is safer to do so. Then, and in the meantime, please continue to stay well.
National Coin Shortage
Due to a dramatic deceleration of coin circulation during the COVID-19 pandemic, sufficient quantities of coin are not readily available. According to the Federal Reserve, the closure of typical places where coin enters our society have slowed or even stopped the normal circulation of coin.
In other words, while there is adequate coin in the economy, the slowed circulation of the coin has made it difficult to come by. Due to the current accessibility issue, some businesses, including credit unions and banks, are unable to order and receive coin from the U.S. Mint (who produces coin) and the Federal Reserve (who distributes coin).
A U.S. Coin Task Force has been established to identify actionable steps and work with supply chain partners to address the issue. Read more on the Federal Reserve website.
7/16/20: Until further notice, and while supplies last, MCWV will enforce the following:
- The distribution of coin will be limited to 2 rolls of any type, per member, per day.
- We cannot provide coin for the use of local businesses.
- ALL coin to be deposited MUST be rolled. NO large amounts of loose coin will be accepted. Wrappers are available to members while supplies last.
- There will be no limit on the amount of coin that may be deposited.
- Coin to be deposited through the drive-thru will only be accepted in the first lane window.
If you are able to safely use or deposit coin that you may have, we encourage you to do so and help #getcoinmoving.
Avoid Facebook Scam Ads
We want to make sure our members are secure when making purchases online and on Facebook. Check out these Tips to Guide Your Online Shopping provided by Facebook and consider them when making your purchasing decisions.
Be aware that not all Facebook ads that appear local are actually local, but are international companies instead. MCWV automatically blocks foreign transactions for security. If you are sure you would like to make an international purchase, you may call the credit union for an exception on your card to do so. Before this type of purchase or any other online purchase though, you should be sure it is safe to buy.
Read this article from Quartzy that provides even more tips to avoid falling for scam ads on Facebook.
Also, it is important to always closely monitor your deposit and credit accounts for suspicious or fraudulent activity with our NTouch24 Online Banking and MCWV App.
CAUTION: NTouch24 E-mails
If you receive an e-mail from an e-mail address domain of “memberschoicewv.com” or something similar asking you to log in to your NTouch24 or Online Banking account using a link, DO NOT click on the link.
MCWV does not initiate these types of e-mails. If you have received such an e-mail and clicked on a link within, immediately log in to your NTouch24 Online Banking through your personal web browser AND CHANGE YOUR PASSWORD. If you are unable to access NTouch24, please call the credit union immediately at (304) 346-5242 or Toll Free (800) 526-5242 to let us know.
To change your password within the NTouch24 website, select “User Profile” from the Main Menu, select “User Preferences” from the sub-menu and then scroll down to the “Change Password” section.
