What’s New!
Credit Union News
Updated 3/17/2021
COVID-19 (coronavirus)
Effective 2/16/2021 and until further notice:
*New* Lobby Hours
Monday – Friday
9:00AM – 4:00PM
Thursdays
9:00AM – 6:00PM
Lobby Limit
3
Full Service Drive Thru Hours
Monday – Friday
8:00AM – 4:45PM
Thursdays
8:00AM – 6:00PM
Please view our list of FAQs for questions you may have, but please do not hesitate to call us at (304) 346-5242 or Toll Free (800) 526-5242 or submit a message online.
- What are the credit union’s current operations?
- Safety procedures and requirements for visiting the credit union.
- What is the credit union doing to limit exposure?
- Can I still apply for a loan?
- Is MCWV a PPP Lender?
- I’m experiencing financial distress due to the coronavirus. What can I do?
- Where can I find additional information on stimulus payments?
- How can I avoid scams related to the coronavirus?
- Where can I find additional information on the coronavirus?
- What is the National Coin Shortage?
- How do I stay in touch with the credit union?
- Is my money federally insured in the credit union?
- When will the 2021 Annual Meeting take place?
- Member Minute Updates
What are the credit union’s current operations?
It is MCWV’s top priority to keep our workplace safe and free from infection, so that we can ensure that we will be able to continue providing service to our members. Thank you for your patience as we strive to assist all members as quickly as possible.
View MCWV’s COVID-19 safety procedures and requirements for visiting the credit union.
- Effective 2/16/21 and until further notice:
*New* Lobby Hours
Monday – Friday
9:00AM – 4:00PM
Thursdays
9:00AM – 6:00PMLobby Limit
3Full Service Drive Thru Hours
Monday – Friday
8:00AM – 4:45PM
Thursdays
8:00AM – 6:00PM - We are offering limited lobby access (only 3 permitted to enter the lobby at one time), a full-service drive-thru, curbside assistance, telephone assistance, and appointments.
- Please call (304) 346-5242 to schedule an appointment.
- We have streamlined our new account opening process. View how to Apply for Membership, and/or email admin@memberschoicewv.com to begin the new account process.
- We have increased our Mobile Deposit limits:
Single check limit: $2,500.00
One day total limit: $4,000.00
Please note: regular check hold procedures do apply.
View Mobile Deposit Instructions
Any additional updates to our business operations or business hours due to the coronavirus will be shared with our members via this webpage, on our Facebook page and will be visible from outside our branch.
Hours of operation and available services are subject to change during COVID-19 pandemic. Thank you for your understanding.
Safety procedures and requirements for visiting the credit union.
Maintaining the health, safety and welfare of each employee, member, vendor and visitor of Members Choice WV FCU is our highest priority. The following safety procedures and requirements are to protect MCWV staff and visitors from illness and to prevent business interruptions as we reopen entry to our building amid the COVID-19 pandemic. We sincerely thank you in advance for adhering to all of the rules and procedures in place to foster a safe environment.
Click here to view MCWV’s Visitor Safety Procedures & Requirements.
The credit union’s Visitor Safety Procedures & Requirements are subject to update or amendment at any time.
What is the credit union doing to limit exposure?
Simply as a precaution due to the recent rise of COVID-19 cases in Kanawha County and state of West Virginia, we will be operating drive-thru only until further notice.
Internally, we:
- have implemented new visitor safety procedures and requirements.
- are utilizing directional tape and signs on the sidewalk, entryway and inside the credit union.
- have added plexiglass barriers for member/employee transactions
- require employees to wear masks during their working shifts.
- provide employees with disposable gloves for the handling of money.
- restricted business travel that might put employees at risk.
- provided employees with the CDC’s guidelines for preventing the spread of the virus.
- restricted vendor visits to our office.
- asked employees to stay home if they are not feeling well.
- increased frequency and thoroughness of our cleaning schedules in high-traffic areas of the credit union.
- ensured hand sanitizer stations remained filled.
Our goal is to provide you with uninterrupted service. We also have a variety of online and mobile resources available for you to manage your accounts.
Can I still apply for a loan?
Yes. You can apply online anytime. We will strive to perform the entire loan process by telephone or email, and will schedule appointments for curbside loan closings, as we can.
Is MCWV a PPP Lender?
Yes! Click here for more information on PPP Loans.
I’m experiencing financial distress due to the coronavirus. What can I do?
We recognize that the coronavirus will impact our members to varying degrees, so we are doing our best to stay apprised of the situation while considering the implications this pandemic may have on our members financially. We will do our very best to continue to meet your financial needs.
With that, we ask that if you are experiencing financial distress due to the coronavirus’ impact on our economy, please let us know. We will strive to help individuals on a case-by-case basis as we can.
To streamline our communication, speak to our Loan Clerk Brian:
email – bbess@memberschoicewv.com
phone – (304) 346-5242 ext. 214, or ask for Brian
Where can I find additional information on stimulus payments?
Economic Impact Payments, more commonly referred to as stimulus payments or stimulus checks, are from the U.S. Treasury of the federal government.
You may be able to see your Stimulus Check in the warehouse pending before it actually posts into your account. You can view your own ACH Warehouse in Ntouch 24 by going to the User Profile tab then adding ACH Warehouse so it exists on the homepage. (Please keep in mind, not all stimulus checks will come in at the same time)
Thank you in advance for your patience as we strive to help all members as quickly as possible.
Please be aware that no credit unions, banks or other financial institutions have control of when payments will be made to individuals. We are doing our very best to stay apprised of the latest information provided to the public.
- Click here to view the IRS’ Economic Impact Payments webpage.
- Click here to learn more about Economic Impact Payments being sent by prepaid debit cards.
- To see if you are eligible for an Economic Impact Payment, you can check on the IRS’ Economic Impact Payments webpage.
- No further action is needed by taxpayers who filed tax returns, by seniors or by retirees in order to receive your payment.
- If you previously used direct deposit to receive tax returns, you will receive your payment via that same direct deposit.
- If you previously received a check for your tax returns, you will receive your payment via check; however, you can add a direct deposit now if you’d like.
- A convenient tool is available on the IRS’ Economic Impact Payments webpage to help you check your payment status, confirm your payment time and/or update your direct deposit information.
- There is also a tool on the IRS’ Economic Impact Payments webpage for “Non-filers”, or persons who did not have to file income taxes in 2018 or 2019, that allows them to enter their payment information.
Use our NTouch24 Online Banking and MCWV App 24/7 to monitor your accounts.
How can I avoid scams related to the coronavirus?
Unfortunately, many potential scams have arisen due to the coronavirus.
View the IRS’ “Taxpayers should be aware of coronavirus-related scams” webpage for full information. Taxpayers should know:
- The IRS will not call, email or text you to verify or request your financial, banking or personal information.
- Watch out for websites and social media attempts to request money or personal information. The official website is IRS.gov.
- Don’t open surprise emails that look like they’re coming from the IRS or click on attachments or links.
- Taxpayers should not provide personal or financial information or engage with potential scammers online or over the phone.
In response to the federal stimulus package, the Better Business Bureau (BBB) reported that fraudsters have deployed a variety of scams involving coronavirus stimulus checks. Read the BBB’s entire Scam Alert. Remember:
- Government agencies do not communicate through social media outlets, such as Facebook.
- Never pay a fee for a government grant. A government agency will never request an advanced processing fee to receive the grant.
- Beware of fake government agencies promoted by fraudsters. The only official list of all U.S. federal grant-making agencies can be found at www.grants.gov.
This article from the WHO warns users of fraudsters launching phishing attacks to deliver malware and sending emails posing to be the Centers for Disease Control (CDC) or World Health Organization (WHO).
Fake websites have also been established posing as interactive maps for coronavirus statistics that also infect user devices with malware. Please be hyper-vigilant of these potential scams and others.
Where can I find additional information on the coronavirus?
Important information and updates are available from:
State Resources
- West Virginia Department of Health & Human Resources (WV DHHR) website: Coronavirus Disease 2019 (COVID-19)
- WV DHHR: COVID-19 Guidance for Vacation Travel – June 19, 2020
- Office of the Governor Jim Justice website: Stay-at-Home Order
- Office of the Governor Jim Justice website: The Comeback
- Office of the Governor Jim Justice website: Summer Food Assistance Programs
- Offices of the Insurance Commissioner: Info for WV Consumers, Businesses & Insurance Companies, including WV Health Insurance Bulletin No. 20-10
- Charleston Area Alliance – COVID-19 Resource Center
National Resources
- Centers for Disease Control and Prevention (CDC) website: Coronavirus Disease 2019 (COVID-19)
- Centers for Disease Control and Prevention (CDC) website: Coronavirus Disease 2019 Information for Travel
- Centers for Disease Control and Prevention (CDC) website: Stress and Coping
- American Psychological Association website: APA COVID-19 Information and Resources
- National Alliance on Mental Illness (NAMI) website: COVID-19 Information and Resources
What is the National Coin Shortage?
Click here to read more about the National Coin Shortage.
How do I stay in touch with the credit union?
We’re committed to keeping you informed as new information becomes available. Any updates to our business operations or business hours due to the coronavirus will be shared with our members via this webpage, on our Facebook page and visible from outside branch.
Please do not hesitate to contact us if we can be assistance with your credit union needs: Contact MCWV
When will the 2021 Annual Meeting take place?
Currently, the 79th Annual Meeting has not been scheduled yet.
Additional information regarding the postponement of the Annual Meeting, including a digital letter to our members, can be found on our Credit Union Events page.
We appreciate your understanding of these changes, and appreciate your patience during the postponement period. Any new information will be shared here, on our Facebook page and within our branch as soon as it’s available.
Is my money federally insured in the credit union?
Yes. NCUA insures up to $250,000.00 per depositor, per institution, per ownership category. Learn more about How Your Accounts are Federally Insured.
- The National Credit Union Administration (NCUA) is an independent agency of the U.S. government that regulates, charters and supervises federal credit unions.
- The National Credit Union Share Insurance Fund (NCUSIF) is operated and managed by NCUA, and backed by the full faith and credit of the U.S. government. The NCUSIF insures the accounts of millions of account holders in all federal credit unions
- NCUSIF provides all members of federally insured credit unions with $250,000.00 in coverage for their single ownership accounts. Additional share insurance coverage is possible.
Member Minute Updates
The following Member Minute videos located on our Facebook page feature updated responses to coronavirus from MCWV:
- 6/1/20 Member Minute – or view video transcript
- 5/27/20 Member Minute – or view video transcript
- 4/22/20 Member Minute – or view video transcript
- 4/13/20 Member Minute – or view video transcript
- 4/1/20 Member Minute – or view video transcript
- 3/27/20 Member Minute – or view video transcript
- 3/23/20 Member Minute – or view video transcript
- 3/17/20 Member Minute – or view video transcript
