What’s New!
Credit Union News
Updated 4/1/2020
COVID-19 (coronavirus)
Until further notice, our credit union is operating:
DRIVE-THRU ONLY
MONDAY-FRIDAY, 8 A.M. – 6 P.M.
As the coronavirus continues to spread globally and within the United States, more companies like ours are taking proactive precautions to help inform their customers and to guard against the spread of the disease.
We have provided a list of FAQs for additional questions you may have, but please do not hesitate to call us at (304) 346-5242 or Toll Free (800) 526-5242.
- What are the credit union’s current operations?
- Can I still apply for a loan?
- I’m experiencing financial distress due to the coronavirus. What can I do?
- What is the credit union doing to limit exposure?
- Where can I find additional information on the coronavirus?
- How do I stay in touch with the credit union?
- Is the 2020 Annual Meeting canceled?
- I’m receiving suspicious messages related to the coronavirus.
- Member Minute Updates
What are the credit union’s current operations?
It is MCWV’s top priority to keep our workplace safe and free from infection, so that we can ensure that we will be able to continue providing service to our members. Thank you for your patience as we strive to assist all members as quickly as possible.
- Until further notice, our credit union is operating:
DRIVE-THRU ONLY
EXTENDED HOURS: MONDAY-FRIDAY, 8 A.M. – 6 P.M. - We are still running full operations, including our loan department. We will strive to do our best to serve all your credit union needs through our drive-thru services, by telephone and by curbside assistance.
- We have increased our Mobile Deposit limits:
Single check limit: $2,500.00
One day total limit: $4,000.00
Please note: regular check hold procedures do apply.
View Mobile Deposit Instructions
Any additional updates to our business operations or business hours due to the coronavirus will be shared with our members via this webpage, on our Facebook page and will be visible from outside our branch.
Can I still apply for a loan?
Yes. You can apply online anytime. We will strive to perform the entire loan process by telephone or email, and will schedule appointments for curbside loan closings, as we can.
I’m experiencing financial distress due to the coronavirus. What can I do?
We recognize that the coronavirus will impact our members to varying degrees, so we are doing our best to stay apprised of the situation while considering the implications this pandemic may have on our members financially. We will do our very best to continue to meet your financial needs.
With that, we ask that if you are experiencing financial distress due to the coronavirus’ impact on our economy, please let us know. We will strive to help individuals on a case-by-case basis as we can.
To streamline our communication, speak to our Loan Clerk Brian:
email – bbess@memberschoicewv.com
phone – (304) 346-5242 ext. 214, or ask for Brian
What is the credit union doing to limit exposure?
Internally, we:
- have closed our lobby and are operating drive-thru only.
- have established alternating daily work shifts for employees.
- have restricted business travel that might put employees at risk.
- have provided employees with the CDC’s guidelines for preventing the spread of the virus.
- are restricting vendor visits to our office.
- have asked employees to stay home if they are not feeling well.
- have provided employees with disposable gloves for the handling of money.
- have increased frequency and thoroughness of our cleaning schedules in high-traffic areas of the credit union.
- have ensured hand sanitizer stations are filled.
Our goal is to provide you with uninterrupted service. We also have a variety of online and mobile resources available for you to manage your accounts.
Where can I find additional information on the coronavirus?
Important information and updates are available from:
West Virginia Department of Health & Human Resources (WV DHHR) website: Coronavirus Disease 2019 (COVID-19)
Centers for Disease Control and Prevention (CDC) website: Coronavirus Disease 2019 (COVID-19)
Centers for Disease Control and Prevention (CDC) website: Coronavirus Disease 2019 Information for Travel
Office of the Governor Jim Justice website: Stay-at-Home Order
Charleston Area Alliance – COVID-19 Resource Center
Offices of the Insurance Commissioner: Info for WV Consumers, Businesses and Insurance Companies, including WV Health Insurance Bulletin No. 20-10
How do I stay in touch with the credit union?
We’re committed to keeping you informed as new information becomes available. Any updates to our business operations or business hours due to the coronavirus will be shared with our members via this webpage, on our Facebook page and visible from outside branch.
Please do not hesitate to contact us if we can be assistance with your credit union needs: Contact MCWV
Is the 2020 Annual Meeting canceled?
Currently, the 78th Annual Meeting is POSTPONED.
After careful consideration of national, state and local recommendations for reducing the exposure and spread of the global pandemic COVID-19 (coronavirus), the Members Choice West Virginia Federal Credit Union Board of Directors has made the decision to postpone our 2020 Annual Meeting, previously planned for Friday, March 27, 2020. This decision has been made for the safety of our members, staff and volunteers.
Additional information regarding the postponement of the Annual Meeting, including a digital letter to our members, can be found on our Credit Union Events page.
We appreciate your understanding of these changes, and appreciate your patience during the postponement period. Any new information will be shared here, on our Facebook page and within our branch as soon as it’s available.
I’m receiving suspicious messages related to the coronavirus.
Unfortunately, many potential scams have arisen due to the coronavirus. Fraudsters have launched phishing attacks to deliver malware; sending emails posing to be the Centers for Disease Control (CDC) or World Health Organization (WHO). The WHO posted an article on its website warning users.
Fake websites have also been established posing as interactive maps for coronavirus statistics that also infect user devices with malware. Please be hyper-vigilant of these potential scams and others. DO NOT open any suspicious attachments or click on any links you may receive through email or text. Be weary of any calls that request personal or account information; DO NOT give this information to callers you do not know.
In response to the federal stimulus package, the Better Business Bureau (BBB) reported that fraudsters have deployed a variety of scams involving coronavirus stimulus checks. Read the BBB’s entire Scam Alert.
Remember:
- Government agencies do not communicate through social media outlets, such as Facebook.
- Never pay a fee for a government grant. A government agency will never request an advanced processing fee to receive the grant.
- Beware of fake government agencies promoted by fraudsters. The only official list of all U.S. federal grant-making agencies can be found at www.grants.gov.
Member Minute Updates
The following Member Minute videos located on our Facebook page feature updated responses to coronavirus from MCWV:
3/17/20 Member Minute – or view video transcript
3/23/20 Member Minute – or view video transcript
