Frequently Asked Questions

A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled by a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. As a result, members are provided with a safe, convenient place to save and borrow at reasonable rates.

The first credit union cooperatives started in Germany over a century ago. Today, credit unions are found everywhere in the world. The credit union movement started in the U.S. in Manchester, New Hampshire in 1909 with the St. Mary’s Cooperative Credit Association, a church-affiliated credit union. Today, one in every three Americans is a credit union member.

Yes. NCUA insures up to $250,000.00 per depositor, per institution, per ownership category. Learn more about How Your Accounts are Federally Insured.

• The National Credit Union Administration (NCUA) is an independent agency of the U.S. government that regulates, charters and supervises federal credit unions.

• The National Credit Union Share Insurance Fund (NCUSIF) is operated and managed by NCUA, and backed by the full faith and credit of the U.S. government. The NCUSIF insures the accounts of millions of account holders in all federal credit unions

• NCUSIF provides all members of federally insured credit unions with $250,000.00 in coverage for their single ownership accounts. Additional share insurance coverage is possible.

If you would like to know how share insurance rules apply to your share accounts, what’s insured and what portion (if any) exceeds coverage limits, use NCUA’s Share Insurance Estimator.

Most financial institutions are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union doesn’t operate in that manner. Rather, each credit union member owns one “share” of the organization. The user of credit union services is also an owner, and is entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.

The primary purpose of furthering the credit union’s goal of service is to encourage members to save money and to offer loans to members. In fact, credit unions have traditionally made loans to people of ordinary means. Credit unions can charge lower rates for loans as well as pay higher dividends on savings because they are nonprofit cooperatives. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.

A credit union exists to serve a specific group of people, such as a group of employees or the members of a professional or religious group. This is called a “field of membership.” The field of membership may include where they live, where they work, or their membership in a social or economic group.

MCWV’s field of membership includes all who live, work, worship, volunteer, or attend school and businesses or other legal entities in Kanawha County, WV, and their family members.

View more information on how to apply for membership.

Yes! View more information on MCWV Business Accounts.

NTouch24 is our Online Banking service. NTouch24 allows members of the credit union to access their account 24/7 for free!

Go to NTouch24 then click on the link “Not Enrolled? Enroll Today!” to begin a series of questions that will register you for the Online Banking service. If you have any questions, please call the credit union at (304) 346-5242 or Toll-Free (800) 526-5242.

Your Login ID for NTouch24 is your account Member Number. You may change your Login ID after registering if you would like. If you have multiple accounts with different Member Numbers, then you must register each account separately.

If more than one account is owned by the same individual(s), you may contact the credit union to have this feature applied.

After account opening, you are automatically set to receive paper statements. A Member Service Representative can enroll you in eStatements at account opening, or anytime thereafter. You can also enroll in eStatements through NTouch24 Online Banking.

Please note that you will automatically be enrolled in eStatements the first time that you access NTouch24. If you would like to use NTouch24 but wish to receive paper statements instead, call the credit union at (304) 346-5242 or Toll-Free (800) 526-5242 after enrolling in NTouch24 and ask to be set to receive paper statements.

If you are set to receive paper statements, they will arrive in the mail to the address you have listed on your account. If you are enrolled in eStatements, you will be notified via e-mail that your statement is available and will be instructed to access NTouch24 to view your statement.

For Share (Savings) accounts you will receive statements quarterly. For Share Draft (Checking) accounts you will receive statements monthly.

Paper statements are processed at the beginning of each month or quarter, and printing, preparing and delivery may take up to a couple weeks. Weekends and holidays may also alter this schedule.

Call the credit union at (304) 346-5242 or Toll-Free (800) 526-5242 if you have any questions or concerns about receiving your account statements.

Yes. Simply log in to NTouch24, select “Services” from the Main Menu, and then select “Credit Card” from the sub-menu.

uChoose Rewards® is a program that earns you points for using your credit card. All of our credit cards are automatically enrolled in the program. You can redeem your points toward anything from our huge online rewards catalog found at uchooserewards.com.

Due to certain restrictions that are in place to protect your account, our system may identify out-of-town transactions as suspicious and prevent you from making purchases. Call the credit union at (304) 346-5242 or Toll-Free (800) 526-5242 prior to your trip and we will authorize your card(s) for out-of-town use.

Certain restrictions are in place that will not allow you to use your debit card at car rental agencies. Call the credit union at (304) 346-5242 or Toll-Free (800) 526-5242 prior to using your debit card at a car rental agency and we will release these restrictions for you.

Yes. As a security measure, you are unable to access our website from the following countries: Argentina, Austria, Belgium, Brazil, China, Germany, European Union, Hong Kong, India, Iran, Malaysia, Netherlands, Panama, Palau, Romania, Russia, Saudi Arabia, Turkey, Ukraine, Vietnam.

As far as we are aware, you should still be able to use the MCWV App while in these countries.

If your credit card is lost or stolen, call our 24-hour call center immediately at (855) 436-4210.

If your debit card is lost or stolen, call (304) 346-5242, select option 5 followed by option 2.

If you use your debit card as credit, an authorization hold may appear until the transaction posts. If you use your debit card as debit with your PIN, the transaction will post immediately.

It is best to run your debit card as credit as this allows chargeback rights on the transaction, whereas pin-based debit transactions may not be disputed. If you have any questions, please call the credit union at (304) 346-5242 or Toll-Free (800) 526-5242.

Sometimes when a debit card is used at a gas pump, it can cause what we call a “gas hold”. Some gas stations have their own preset authorization limits of what is allowed to be used when purchasing gas at their gas pumps. When the card is swiped at a gas pump, the gas station’s gas hold shows as a pending transaction. The gas hold amount varies, but is often $150.00 or can even be what is left as available in your account. If you do not have the gas hold amount available in your account that the gas station requires, the transaction may be denied. If the gas hold is successfully placed, it may last a matter of minutes or until the actual purchase posts to your account. To avoid gas holds, prepay with your debit card inside the gas station prior to pumping.

• Do not let others borrow your debit or credit cards, or have access to your banking information including your PINs

• Take note when at restaurants or shopping centers if the clerk helping you keeps your card for an extended period of time

• View your accounts often. Log in to NTouch24 online or through the MCWV App frequently to keep track of your transactions and to view your account balances. Immediately report any irregularities you may see

If you suspect fraudulent activity on any of your credit union accounts, call the credit union immediately at (304) 346-5242 or Toll-Free (800) 526-5242.

If you suspect fraudulent activity on your credit card, call our 24-hour call center immediately at 1 (855) 436-4210.

Learn more about the MCWV App.