Please contact us with any questions, comments or if you need additional information:
Phone: (304) 346-5242 or (800) 526-5242
Fax: (304) 346-5266
Mailing: PO Box 20040, Charleston, WV 25362
Lobby: Mon, Tues, Wed, Fri: 8:30am – 4:30pm
Thursday: 8:30am – 6:00pm
Drive-Thru: Mon, Tues, Wed, Fri: 8:00am – 4:45pm
Thursday: 8:00am – 6:00pm
To e-mail the credit union with a question, log in to NTouch24, select User Profile from the Main Menu, select Messages from the sub-menu and select “Compose”. Enter a title for your message, write your message in the e-mail body and then select “Send Message” to send.
Lost or Stolen Cards:
If your VISA Credit Card is lost or stolen, call VISA immediately at (800) 808-7230. After you call to report the stolen/lost VISA Credit Card, they will issue you a new card.
If your VISA Debit Card is lost or stolen, notify us within our business hours. If we aren’t open, call (800) 554-8969.