Contact

Contact MCWV

Monday 6/15/20 – Friday 7/3/20:
LIMITED LOBBY HOURS:
Monday-Friday, 10 A.M. – 2 P.M.
DRIVE-THRU HOURS:
Monday-Wednesday & Friday, 8 A.M. – 4:45 P.M.
Thursday, 8 A.M. – 6 P.M.

For COVID-19 (coronavirus) related questions, please view our full response to COVID-19.

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Please contact us with any questions, comments or if you need additional information:

Phone: (304) 346-5242 or (800) 526-5242
Fax: (304) 346-5266
Mailing: PO Box 20040, Charleston, WV 25362

Business Hours:
Monday 6/15/20 – Friday 7/3/20:
LIMITED LOBBY HOURS:
Monday-Friday, 10 A.M. – 2 P.M.
DRIVE-THRU HOURS:
Monday-Wednesday & Friday, 8 A.M. – 4:45 P.M.
Thursday, 8 A.M. – 6 P.M.

E-mail:
To e-mail the credit union with a question, log in to NTouch24, select User Profile from the Main Menu, select Messages from the sub-menu and select “Compose”. Enter a title for your message, write your message in the e-mail body and then select “Send Message” to send.

Lost or Stolen Cards:
If your credit card is lost or stolen, call (855) 436-4210.

If your debit card is lost or stolen, call the credit union at (304) 346-5242 or Toll Free (800) 526-5242 and press option 5 for debit cards followed by option 1 for debit cards. During business hours you will be routed to MCWV staff members for assistance. After business hours, you will be routed to a debit card call center designated to assist you.

MCWV will never call or text you to ask for your member number or personal information. If you are ever unsure of a call or text, simply hang up or do not reply, and then contact the credit union.