Please contact us with any questions, comments, or if you need additional information:
Phone: (304) 346-5242 or (800) 526-5242
Fax: (304) 346-5266
Mailing: PO Box 20040, Charleston, WV 25362
Mon, Tues, Wed, Fri: 9:00am – 4:00pm
Thursday: 9:00am – 6:00pm
Mon, Tues, Wed, Fri: 8:00am – 4:45pm
Thursday: 8:00am – 6:00pm
For COVID-19 (coronavirus) related questions, please view our full response to COVID-19.
To e-mail the credit union with a question, log in to NTouch24, select User Profile from the Main Menu, select Messages from the sub-menu and select “Compose”. Enter a title for your message, write your message in the e-mail body and then select “Send Message” to send.
Lost or Stolen Cards:
If your credit card is lost or stolen, call (855) 436-4210.
If your debit card is lost or stolen, call the credit union at (304) 346-5242 or Toll Free (800) 526-5242 and press option 5 for debit cards followed by option 1 for debit cards. During business hours you will be routed to MCWV staff members for assistance. After business hours, you will be routed to a debit card call center designated to assist you.
MCWV will never call or text you to ask for your member number or personal information. If you are ever unsure of a call or text, simply hang up or do not reply, and then contact the credit union.