Service Disruption Frequently Asked Questions

Updated 9/22/2026:

We’re happy to share that services have been restored! For further information, please read the following:

Q. What happened? Is my data safe?

Our core technology provider experienced a service disruption related to a cooling failure at the third-party data center that hosts our systems. This was a service availability issue, not a security incident. There has been no data breach or unauthorized access to member data identified.

Q. Can I come in-branch and be waited on?

Yes.

Q. Can I use my online and mobile banking?

 Yes! Online banking services and the MCWV App have been restored.

Q. Can I use my debit card?

Yes.

Q. Can I use my credit card?

Yes.

Q. Can I write a check?

Yes.

Q. Did my bills scheduled through MCWV Bill Pay function on the app/online banking go through?

Autobooks, the vendor for MCWV’s Bill Pay feature, released payments for bills on 9/22/26. If you had something scheduled for payment during the disruption time frame, it should begin being processed. Please monitor your account activity to ensure any scheduled bills go through. If you have questions or need assistance, please contact us.